Following the recent lift failure in Belgrave Court please find below an update received today from HML, the managing agent.
"Further to the recent lift breakdowns that occurred at Belgrave Low over the weekend I thought it would be helpful to give you a brief update on the situation.
On Saturday morning both of the lifts were reported as out of service and as a matter of course reported this to the security office. As this was a unique situation the security also contacted me directly on Saturday morning as well as calling Otis to request an urgent visit at 8:50am.
Throughout the day Otis were contacted for an ETA and management were kept up to date. Otis advised that due to a high number of service calls the engineers were delayed and arrived on site at approx. 19:00. We suspect that as it was the weekend they had only a limited number of engineers available.
When they did attend, the engineers found that the Control Drive was faulty and affecting the operation of both lift units. We were advised that it could not be fixed at that time. After conversations between the security staff, management staff and Otis staff during the evening it was agreed they would return the following day [Sunday] to try and restore functionality to one of the units, with the engineer reporting that the parts required for a full repair could take up to 2 weeks. We do not feel this is acceptable.
As it stands we have one of two lifts on the Belgrave Low side operational and the other out of service whilst we await the part/s required to restore full operation of both lifts.
We are waiting for a call back from Otis as we have requested an explanation for the delay and also for firmer timelines for the full repair."
A 30-year service contract with Otis was signed in 1999, when the lifts were installed in the new development. Canary Riverside opened the following year. A copy of the Otis contract can be viewed on the 'Lifts' page on the website.