Practical information

Concierge service

The concierges provide the first point of contact for residents, visitors and residential deliveries.  Each building has a team of two concierges working an alternate four-day shift.   Their hours are Monday to Sunday, 7:00am to 7pm.    Your concierge can be contacted through your entry phone, by telephone and by email. 

Berkeley Tower: Sean and Margaret

Tel: 020 7516 0104    Email:

Hanover House: Martin and Richard

Tel: 020 7516 0102 Email:

Eaton House: James and Steve

Tel: 020 7516 0105 Email:

Belgrave Court: Mark and Clive

Tel: 020 7516 0106 Email:

Concierge duties include: 

  • Answering residents’ and visitors’ queries;

  • Receiving small parcels/signed-for items on behalf of residents. NB: if you are expecting a large/non-standard delivery please notify your concierge and ensure arrangements are in place for it to be delivered directly to your apartment, using the key waiver if necessary. There is no secure storage available for large items an date concierge will not be able to take delivery unless the resident has made the necessary arrangements;

  • Security in the residential buildings;

  • Supervising contractors on behalf of the managing agent;

  • Loaning residents or their contractors a ‘lift hold key’, enabling the goods lift doors to be kept open so as to facilitate the loading/unloading of large deliveries;

  • Monitoring repair requirements for common parts;

  • Logging registered mail and deliveries, and gaining the resident’s signature when the item is collected;

  • Managing key waiver permits (whereby an apartment key left with the concierge can be released to individuals and contractors pre-authorised by the resident);

  • Directing residents to the relevant estate office staff member for any queries;

  • Receiving dry cleaning on behalf of residents;

  • Accepting chilled/frozen goods - only when a key has been left with the concierge and authority given by the resident to allow them to take your goods directly to your apartment for storage.

Each concierge will take two short breaks and a lunch break, and may at other times be away from their desks while they perform building checks, attend to deliveries etc.  During such times their telephones will be forwarded to another concierge or to the security office.   Break times are staggered to enable the Hanover House concierge to cover the appropriate desk during the break.  When the Hanover House concierge is covering another building, the point of contact for Hanover House residents and visitors will be the Berkeley Tower concierge. 

Out-of-hours

Please note that at present security are unable to take delivery of items outside of the concierge working hours.