Practical information

Keys and key waiver form

Spare keys can be held by the Concierge on your behalf.  This allows family members, guests, cleaners, contractors or delivery companies to be given access to your apartment. It also helps in the event of losing/forgetting your keys. 

Please ask your concierge for a Key Waiver form to complete.

The key waiver procedure was reviewed and updated in 2018. 

This arrangement can also allow you to authorise the Concierge team to enter your apartment to deal with emergencies, which could help avoid the need for forced entry and the associated repair bills.   Separate permission can be given to the Concierge to request that post/packages is delivered into your apartment.