Practical information

Service charge

The Service Charge represents the cost of services provided at Canary Riverside for the benefit of Leaseholders (residential and commercial).  The percentage payable by each Leaseholder is set out in their Lease, and is calculated according to the area demised as a percentage of the total demised areas.    

The Service Charge year runs from 1st April to 31st March.  Leaseholders are invoiced bi-annually in advance, and equal payments are due on the 1st April and 1st October of each year.   Lessees can use HML Andertons' on-line account service to view their account. 

The Service Charge includes the costs of:

  • Water (hot and cold supply) *

  • Cooling *

  • Gas (supplied to apartments with gas hobs) *

  • Concierges and security staff

  • Estate cleaners

  • Communal lighting

  • Landscape gardening

  • Buildings insurance

  • Lift maintenance

  • Mechanical and electrical maintenance

  • Reserves (provision for replacement of major items)

* Typically residents in other developments pay these charges in addition to their service charge. At Canary Riverside, the only utility billed directly to residents is electricity.  

A detailed budget is provided to Leaseholders together with their service charge demand.  The 2019/20 service charge budget can be found here and a copy of the accompanying guidance notes here.

For lessees interested in how the apportionment of estate services across residential, car park and commercial tenants was determined, please see the report produced by Gross Fine in 2004 here.  


Audited accounts are produced annually, ideally within six months of the year-end.  A copy of the accounts is sent to each Leaseholder together with a statement of account.  If there has been an overspend (against the estimated service charge budget) the account will show that a balancing payment is due for payment (within 14 days).  In the event that actual expenditure was lower than the budgeted estimate upon which the Service Charge demands were base, a balancing credit will be applied to the Leaseholder's account, which will partially offset the next due payment on account.  A copy of the 2018 accounts can be found here, the 2017 accounts here and the 2016 accounts here

The Lease sets out further information on the Service Charges.  Leaseholders should check their own apartments' Lease for confirmation of the percentage payable via the Service Charge.